Refund policy

General return periods

• Regular purchases: You may return items within 21 days from the date of purchase, provided you have proof of payment (an e-receipt or order confirmation).
• Sale items: Sale or clearance merchandise must be returned within 14 days of purchase and requires proof of purchase.

How to return your purchase

We offer two ways to return or exchange items:

• Returns: You can log a return through our website. A courier fee will be deducted from your refund. A customer service agent
  will contact you once your product has been collected and inspected to arrange the refund.
• In-store returns and exchanges: Please ensure you can access your invoice or order information via your online profile; show it on your phone or bring a printed copy. Store managers cannot process returns without proof of purchase.
• Courier Fees are non-refundable for both Online and In-store returns.
  Conditions for returns
• Items must be in their original condition, unused, and returned with their original packaging.
• For hygiene reasons, we cannot accept returns or exchanges on pierced jewellery, underwear, socks, or swimwear.
• Sale items cannot be refunded or exchanged without the original proof of purchase. If no proof is provided, we may offer an exchange at the current system price.
• If you are unhappy with your purchase at the time of courier delivery (and the item is not faulty), you may hand the parcel back to the courier. In this case, you must still log the return online to receive your refund.

Faulty or defective items

• If an item is faulty, damaged, or defective, you have up to 1 month from the date of purchase to report the issue.
• Keep the item in its current condition and do not continue using it.
• Contact our Customer Care Centre in writing with your order number, delivery note number, a detailed description of the fault, and how and when you discovered it, and include photos where applicable.
• Our team will arrange the collection of the item for inspection. Inspection does not automatically mean a refund will be issued; the item must be assessed first.
  When returns may be refused

We reserve the right to decline a return if:

• Items have been damaged or altered through improper care, non-standard use, accidental misuse, failure to follow care instructions, or general wear and tear.
• You attempt to repair or alter the item yourself or through a third party.
• The item’s appearance varies slightly from online images but still matches the described product.Once your return is accepted and the product meets the above conditions, we will refund the purchase price, less any courier or original delivery fees (R50 return fee and R60 original delivery fee, where applicable) to your original payment method.